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First-Time Users

Finding an item on our website

The easiest way to find an item on our website is to use the search facility which is located at the top right hand side of our homepage.
Here you will be able to enter an ARTIST / BAND / TITLE then choose to search in MUSIC / CLASSICAL / DVD or search ALL. We also have an advanced search where you can enter more information about what you are looking for, the more information you enter in the advanced search the more specific the search results will be.

If you are unable to find the item you are looking for please use the Contact Us form.

As well as UK releases we are also able to supply import items from all over the world, to check availability of a specific release please use the Contact Us form providing us with as much information as possible, such as artist/title/country of release etc, we will then check with our suppliers and get back to you ASAP.


Placing your order

Once you have selected the items you wish to order click the Checkout link at the top, and you will then have 2 choices.

If you are a new user

If you are a new user you will be able to register an account with us.
This will mean that when you place any future orders you will not need to enter all of your personal information. Instead it will be stored on our secure server, (Please note - we do not store any payment information).

On your initial order you will need to enter your name and address details along with a contact telephone number and e-mail address. (Please note - the billing address must match the address that the credit/debit card is registered to, if this information does not match your order may not be authorised) If you do not wish to register an account with us you should uncheck the tick box, alternatively you will be able to enter a password to create an account. Once an account is set up you will be sent an e-mail confirming the e-mail address and password. (Please note - you do not need to set up an account to place an order on our website)

You can now follow the on screen instructions to complete your order.

If you are a registered user

If you have previously registered with us you only need to enter your e-mail address and password, You will then be given the option to change the billing / delivery details for your account. (Please note - the billing address must match the address that the credit/debit card is registered to, if this information does not match your order may not be authorised)

Once you have confirmed that the details are correct click the 'Proceed' button. You can now select the payment option you wish to use and complete your order. (Please note - Townsend Records do not store any credit/debit card information, you will still need to enter this when placing your order)

Once your order has been placed you will be sent an e-mail confirming the order. This e-mail will include your order name, order number and the time and date that the order was placed. You should keep this e-mail, as you will need the information within the email should you need to contact us about your order.


Help

If you have any problems placing an order or any difficulties using our website please check the Help Section. If you are unable to find the information you require please use the Contact Us form by clicking here.


VAT

All prices shown on the Townsend Records include VAT at 20% where applicable.


Postage and Packaging

Postage and packing charges vary depending on where the goods are being sent to and the number of items being ordered. For further information on postage charges and delivery times please click here.


Further Information

You can find more information about Townsend Records in the Information section. This can be found above the red toolbar near the top of our homepage.